Players
eSports for Everyone™
Special Events
Community/Social
Account
- Why did I receive a notification of a maintenance fee?
- How do I create a Skillz account?
- I accidentally logged out of my account. How do I get back in?
- How can I change my account information?
- How can I change my username or picture?
- How can I change my password?
General
Rewards and Loyalty Perks
Games and Matching
- What is an Aborted match?
- How does Skillz player matching work?
- How do bracketed tournaments work? When do they pay out?
- Why are some of my games pending or canceled?
- How can I view my game history or find my match ID?
- How do multiplayer events work?
Withdrawals and Deposits
- What is an authorization hold and what does that mean for my deposit?
- I got an email saying that I will receive a check. What address will that go to?
- Can I deposit with a prepaid gift card?
- Why does it take 4-6 weeks to receive my withdrawal?
- How do withdrawals work? Will I receive my withdrawal via check or online?
- How can I deposit? Can I change my method of deposit?
Fairness
- Why can Skillz Staff play against me?
- Why don't you reveal the outcome of cheater investigations?
- The Legality of Skill Gaming
- How do you know a game is really skill-based?
- What happens if I tie with my opponent in a Head to Head match?
- Why can't I see a replay for every match?