What do I do if my game crashes?

You can report crashed games to Player Support by submitting a support ticket along with the match ID of the aborted game.

To find the Match IDs for an aborted game, open the Skillz app and select the HOME screen. Scroll down to the COMPLETED section and select the matches that were submitted as ABORTED. Tap each match information banner to access the details of the match, and the match ID will be located at the bottom of the results screen.

Additionally, if we detect that a game had an issue, you may see a REPORT A PROBLEM button after seeing the results of your match. Tapping that button will walk you through the process of reporting the issue to us:


For more information on what an Aborted/Crashed match is, please see our FAQ article regarding Aborted matches here: What is an Aborted match?

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