Skillz Arena

Support

• What do I do if my game crashes?
• How can I contact you?
• I deposited money into an account before I created a password and can't get back in. What should I do?
• Can I get an update on the status of my check?

Withdrawals and Deposits

• Skillz + Aeropay: Secure Bank Transfers Made Easy
• I deposited to my account but I am not seeing the money in my balance.
• What is an authorization hold and what does that mean for my deposit?
• I got an email saying that I will receive a check. What address will that go to?
• Can I deposit with a prepaid gift card?
• Why does it take 4-6 weeks to receive my withdrawal / cashout?

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Account

• Location Services / VPN Usage
• How do I close my account?
• Why did I receive a notification of a maintenance fee?
• How do I create a Skillz account?
• I accidentally logged out of my account. How do I get back in?
• How can I change my account information?

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Games and Matching

• Are Skillz Games Free?
• What is an Aborted match?
• How does Skillz player matching work?
• Why are some of my games pending or canceled?
• How to Access Your Game History and Locate Your Match ID
• How can I view my balance history?

General

• About Skillz Arena
• Who is eligible to compete in Skillz competitions?
• How does Skillz work? Can I actually win real money?
• How much does Skillz Arena cost?
• What are Gemz (diamond icon)?
• Cross-Game Experience

Fairness

• Why can Skillz Staff play against me?
• Why don't you reveal the outcome of cheater investigations?
• The Legality of Skill Gaming
• How do you know a game is really skill-based?
• What happens if I tie with my opponent in a Head to Head match?
• Why can't I see a replay for every match?

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